Le Méridien Batumi is looking for a motivated and service-oriented professional to join our team as an Assistant Front Office Manager.

Key Responsibilities:

• Assist the Front Office Manager in overseeing daily front office operations, including Front Desk, Guest Services, Bell/Door Staff, and Switchboard.
• Ensure efficient check-in and check-out processes while maintaining high service standards.
• Supervise, support, and motivate team members, fostering a positive and collaborative work environment.
• Handle guest concerns and complaints professionally, ensuring guest satisfaction and loyalty.
• Monitor service quality, implement improvements, and support departmental goals.
• Ensure compliance with company policies, procedures, and financial standards.
• Act in the absence of the Front Office Manager when required.

Candidate Profile:

• High school diploma or GED with at least 2 years of experience in guest services/front office OR
• Degree in Hospitality, Business Administration, or a related field (no experience required)

Key Competencies:

• Strong leadership and communication skills
• Problem-solving and decision-making abilities
• Customer-focused mindset with excellent hospitality skills
• Ability to work under pressure and manage multiple tasks
• Basic computer proficiency and operational knowledge of hotel systems

What We Offer:

• Opportunity to grow within an international hospitality brand
• Dynamic and supportive working environment