Le Méridien is looking for a dynamic and customer-focused professional to join our team as a Front Office Supervisor.
Key Responsibilities:
- Supervise daily front office operations, ensuring smooth check-in and check-out processes.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Complete cashiering, reporting, and shift closing procedures accurately.
- Coordinate with departments (Housekeeping, Bell Desk, etc.) to ensure seamless guest service.
- Monitor room availability, rates, and reservations in line with company standards.
- Support management in training, coaching, and motivating front office staff.
- Ensure adherence to company policies, procedures, and service standards.
- Act as a role model, maintaining a high level of professionalism and guest service excellence.
Candidate Profile:
- High school diploma or equivalent
- Minimum 1 year of experience in a similar role within hospitality
- Previous supervisory experience is an advantage
Key Competencies:
- Strong customer service and communication skills
- Leadership and team coordination abilities
- Problem-solving and decision-making skills
- Attention to detail and ability to multitask
- Basic computer and hotel system knowledge
What We Offer:
- Opportunity to grow within an international hospitality brand
- Professional and supportive work environment
